Privacy Policy
At glowconnects, we take your privacy seriously. This comprehensive policy explains how we collect, use, and protect your personal information when you use our financial modeling services for analysts.
Information We Collect
We collect different types of information to provide and improve our financial modeling services. Here's what we gather and why:
Personal Information
When you register for our services or contact us, we collect basic details like your name, email address, company information, and professional role. We also gather your communication preferences and any specific requirements you share with us during consultations.
Usage Data
Our systems automatically collect information about how you interact with our platform. This includes your IP address, browser type, pages visited, time spent on different sections, and the financial modeling tools you use most frequently.
Professional Information
Since we serve financial analysts, we may collect information about your professional background, industry focus, and specific analytical needs. This helps us customize our services to match your expertise level and requirements.
How We Use Your Information
Your information serves several important purposes in delivering our financial modeling services effectively:
- Providing personalized financial modeling tools and resources
- Sending you relevant updates about new features and industry insights
- Improving our platform based on usage patterns and feedback
- Responding to your questions and providing technical support
- Ensuring platform security and preventing unauthorized access
- Complying with legal requirements and industry regulations
We don't use your information for advertising purposes or share it with marketing companies. Our focus remains on enhancing your experience with our financial analysis tools.
Data Sharing and Third Parties
We maintain strict control over your information and only share it in specific circumstances:
Service Providers
We work with trusted technology partners who help us operate our platform securely. These include cloud hosting providers, payment processors, and customer support tools. All partners sign agreements requiring them to protect your data according to our standards.
Legal Requirements
We may disclose information when required by law, such as responding to court orders or regulatory investigations. We'll notify you about such requests unless prohibited by law.
Business Transfers
If glowconnects is acquired or merged with another company, your information may transfer as part of that transaction. We'll notify you beforehand and explain your options.
Thailand Data Protection Compliance
Operating in Thailand, we comply with the Personal Data Protection Act (PDPA) and related regulations. This means we process your data lawfully, transparently, and only for legitimate business purposes related to our financial modeling services.
We maintain records of our data processing activities and conduct regular privacy impact assessments. Our team receives ongoing training about Thailand's data protection requirements and international best practices.
Your Privacy Rights
You have several important rights regarding your personal information. Here's how you can exercise them:
Access Your Data
Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.
Update Information
Correct any inaccurate or outdated information in your account at any time through your profile settings.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations we must maintain.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if desired.
Restrict Processing
Limit how we use your information in certain situations, such as when you question its accuracy.
Withdraw Consent
Remove your consent for data processing activities that aren't required for providing our core services.
To exercise any of these rights, contact our privacy team using the information provided below. We'll respond within 30 days and guide you through the process.
Data Security Measures
Protecting your information is fundamental to our operations. We implement multiple layers of security:
Encryption
All data transmissions use industry-standard encryption protocols
Access Controls
Strict authentication and authorization for all system access
Regular Audits
Quarterly security assessments and vulnerability testing
Staff Training
Ongoing privacy and security education for all team members
Backup Systems
Secure, encrypted backups with tested recovery procedures
Incident Response
Comprehensive plan for addressing any security concerns
While we implement strong security measures, no system is completely immune to risks. We continuously monitor for threats and update our protections as technology evolves.
Data Retention and Deletion
We retain your information only as long as necessary for legitimate business purposes or legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active + 3 years | Service provision and legal compliance |
| Usage Logs | 18 months | Security monitoring and service improvement |
| Financial Models | 5 years after last access | Professional record keeping requirements |
| Support Communications | 2 years | Quality assurance and training |
| Marketing Preferences | Until withdrawn | Respecting communication choices |
When we delete your data, we ensure it's removed from all systems, including backups, within 90 days unless legal obligations require longer retention.
International Data Transfers
While our primary operations are in Thailand, we may occasionally transfer data internationally to support our services. When this happens, we ensure appropriate safeguards are in place:
Transfer Mechanisms
We use approved transfer mechanisms like Standard Contractual Clauses and work only with providers who demonstrate adequate data protection standards.
Data Localization
Most client data remains within Thailand's borders, but some operational data may be processed in secure facilities in other countries with strong privacy laws.
Third-Party Agreements
All international service providers sign comprehensive data protection agreements that meet Thailand's PDPA requirements and international standards.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and understand how you use our platform:
Essential Cookies
These cookies are necessary for basic platform functionality, including login sessions, security features, and maintaining your preferences during visits.
Analytics Cookies
We use analytics tools to understand which features are most valuable to our users and identify areas for improvement. This data is aggregated and doesn't identify individual users.
Managing Cookies
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features.
Children's Privacy
Our financial modeling services are designed for professional analysts and aren't intended for individuals under 18. We don't knowingly collect information from minors. If we discover we've inadvertently gathered such information, we'll delete it promptly.
Policy Updates
We review and update this privacy policy regularly to reflect changes in our services, technology, and applicable laws. When we make significant changes, we'll notify you through:
- Email notifications to your registered address
- Prominent notices on our website
- In-platform announcements for major changes
We encourage you to review this policy periodically. Continued use of our services after updates indicates your acceptance of the revised terms.
Privacy Questions and Contacts
If you have questions about this privacy policy or how we handle your information, please reach out to our privacy team:
808/19 Lot19 Phahonyothin Rd
Mueang Chiang Rai District, Chiang Rai 57000
Thailand
Phone: +66 53 600 900
We respond to privacy inquiries within 72 hours and provide regular updates on complex requests.